From: The RefWorks Team
The new Write-N-Cite is very different from the older versions. It is a desktop software program. As many of you know, each computer can interact with software differently depending upon other software loaded on the computer. This can make supporting desktop software very challenging.
For many, the new Write-N-Cite installs and runs error free. We are successfully processing thousands of papers daily with the new version. For those who are having challenges installing and running Write-N-Cite please contact firstname.lastname@example.org. To that end, we are working diligently with each and every user to get Write-N-Cite working, while our developers are also working to address the other issues with speed and syncing.
We will keep you informed of our progress and continued development efforts on Write-N-Cite.
Thank you for your use and support of RefWorks.
The RefWorks Team