About Your Student JeffMail Account

Every student at Thomas Jefferson University receives a personal JeffMail account for use while enrolled.

Access JeffMail on the web at jeffmail.jefferson.edu, or use an email client software such as Microsoft Outlook. You'll find JeffMail links on Pulse, JEFFLINE, and other campus services. Supporting documentation is available on Pulse in Jeff-IT's student IT support area.

Get Started with JeffMail

1. Your email ADDRESS will be in the format firstname.lastname@jefferson.edu.  Sometimes your middle initial is included to differentiate between people with the same first and last names, such as Samuel.D.Gross and Samuel.R.Gross. The address is what other people will use to send you email.
   
   
2. Use your Campus Key to logon to your JeffMail account. The Campus Key is in the format xxx123, where 'xxx' is your initials (an 'x' may appear as your middle initial), and '123' is an assigned sequence number, e.g., sdg001.
   
   
3. Find out your Campus Key
   
   
4. Your initial email password is your Social Security Number (e.g., 123456789).

   Please change this initial password immediately to a new password of your choice

   
   
   
5. Logon to your JeffMail account and choose the links to Options, then Password, and enter your new password. Any change will be effective immediately.
   
   
6. Confirm your entry in the Student White Pages:
   
   
• Logon to Pulse with your Campus Key and the same password you use for email.
• Choose Directory: Student Address & Phone from the QuickLinks box.
• Search for your own name.
  

Frequently Asked Questions

Jeff-IT offers configuration tutorials and other online help via Pulse.

Does JeffMail have an address book?

The JeffMail Web client includes a Contacts section (aka address book) for storing nicknames and group distribution lists.

How much space do I get?

Students may store up to 60MB of messages on the JeffMail Server.

Are spam control features available?

Whitelist and blacklist features are available.

Can I encrypt my mail?

JeffMail supports secure (encrypted) email.

Where may I read my email on campus?

JeffMail is available at workstations on all four floors of the library. Additional workstations are located in Jefferson Alumni Hall (room 311 computer lab and on the first floor by the escalator), and in the Learning Resource Centers (3rd floor Scott and 13th floor Edison).

JeffMail's Web version is also available from any computer that has an Internet connection: http://jeffmail.jefferson.edu.

How do I access my email from home?

If you live off campus, you must subscribe to an Internet Service Provider. From home you may use either the JeffMail Web interface at http://jeffmail.jefferson.edu or install an email client software such as Outlook.

How do I forward my Jefferson email to my main email account (e.g., Yahoo, Google, AOL) account?

• Logon to your account and choose Options, then Forwarding.
• Type the address to which your mail should be sent and check the Yes box to activate it.
• Choose whether to check the box to delete your messages once forwarded. If you do not check the box, JeffMail does not erase forwarded messages from your account, and you will have to clean them out manually.
• Click Apply

I need live, in-person help with email or other computer programs --someone to stand beside me and guide me through the steps.

Visit the Learning Resources Center, Scott Library room 306. Staff there will be pleased to assist you.

My email account name is spelled incorrectly or is about to change. My SSN doesn't seem to work. Who can help?

Contact the Technical Assistance Center at 215-955-7975.

My student directory entry or student white pages information is incorrect, or I would like some of it to be private. Who can help?

You will need to request this type of change in person, at the registrar's office, G-22 Curtis.

How can I forward my email from a previous account (e.g., Yahoo, AOL, other university account) to my Jefferson account?

Contact your other email provider to find out how to do that. For most email systems, you can send a query via email to the system's postmaster -- 'postmaster@domain' (e.g., postmaster@att.net).

Does the University provide students with Internet access?

Yes, but with limits. The University only provides Internet access from campus locations, such as dorms or the library. For access from off campus, you will need to subscribe to an Internet Service Provider. Search The List for options and pricing.

Always Abide by the TJU Email Policy

Jefferson's policy covers computers, email, and other forms of electronic communication.

It applies to ALL students.

Read the policy so you will be aware of your rights and obligations as an email user.

(Note: If your computer is blocked from following the policy link, log into Pulse and look for the link to University Policies in the side bar)