Reference Desk & Reference Area
(Second Floor)

Visit the Reference Desk to ask questions, do research, and find out what materials the Library owns. Our friendly librarians are happy to respond in person, by phone (215-503-8150), by email (Askalibrarian@jefferson.edu), by instant message (AIM or Yahoo! screenname: SMLreference; MSN screename: askalibrarian@jefferson.edu), or live chat.

The reference staff are experts at helping you with Internet and database search strategies, JEFFLINE access (http://jeffline.jefferson.edu), bibliographic management software, campus information, verification of citations and more. During the academic year, the reference desk is open until 5 p.m. Mondays through Fridays. See our hours for the current schedule.

JEFFLINE's online self-help Reference section includes:

• Frequently asked questions (FAQs)
• Electronic handouts and tutorials for popular resources
• Database search requests
• Consultation requests
• Subject guides to online resources (JEFFSelects)

The reference area offers a kiosk for Campus Key management and library catalog lookups, computers for Internet access and MS Office, printed help for popular resources, and group study tables.

Dot matrix printing is free, but noisy! The 2 reference laser printers use the same copy card as the photocopiers. Cards may be purchased at the Circulation Window for $1. Black and white laser prints and photocopies cost 10 cents per page for Jeffersonians (25 cents per page for general visitors). Please note, copy cards are non-refundable. Reference librarians can help you identify materials owned by other libraries. Jefferson participates in extensive interlibrary lending (ILL) programs with other institutions, in addition to purchasing documents from commercial vendors. Jefferson students receive 10 FREE document delivery requests per academic year. Other Jeffersonians are charged $5.00 per item requested for normal delivery. Learn more about document delivery services.

Academic & Instructional Support & Resources (AISR) provides workshops and seminars about the Library’s databases and the Internet. Check the online workshop schedule, or contact AISR Education Services directly at 215-503-2830.

Learn more about reference services. For additional questions, please contact the reference desk at: 215-503-8150.