Write-n-Cite users have been running into problems when using computers on the campus MST network. The MS Word Status sticks at “Word is not Running” and clicking cite fails to send citation code to Word. We’re working with Jeff-IT to resolve the problem.
One work around is to use the One Line/Cite View in RefWorks, which provides code snippits to copy-and-paste into Word and a bibliography button to format your document. Here are full instructions (Word).