Posts Tagged ‘troubleshooting’

Access problem with campus key based JEFFLINE resources this morning

Thursday, June 18th, 2009

Update 6/18/09 11:30 am: Problem was resolved

There’s a problem with access to campus key based resources on JEFFLINE this morning. Jeff-IT is investigating. In the meantime, here is a work around.

  1. Log into Pulse
  2. Click the “Modify Content” button in the top right
  3. Check “JEFFLINE Core Resources” and click Submit at the bottom of the page
  4. On your My Pulse homepage you’ll now find a box of links to core JEFFLINE resources that should work during this outage.

Any questions? Please ask!

Write-n-Cite blocked from staff computers

Tuesday, November 18th, 2008

Write-n-Cite users have been running into problems when using computers on the campus MST network. The MS Word Status sticks at “Word is not Running” and clicking cite fails to send citation code to Word. We’re working with Jeff-IT to resolve the problem.

The status message "Word is not Running" is a symptom of the recent WNC problem.

The message "Word is not Running" is a symptom of the recent WNC problem.

One work around is to use the One Line/Cite View in RefWorks, which provides code snippits to copy-and-paste into Word and a bibliography button to format your document. Here are full instructions (Word).

Mac Office X and Write-n-Cite

Friday, November 7th, 2008

Some Mac users report that the current version of Write-n-Cite for Mac, v2.5, isn’t inserting citations into the Office X version of Microsoft Word. (I’ve been able to replicate that problem and see that it does work on the newer Office 2008 for Mac, which is installed in the Scott LRC.) Reverting to the older Write-n-Cite for Mac v.2 fixes the problem, but the download is no longer available from the RefWorks download page. The very helpful folks at RefWorks Support provided the file and these instructions:

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PubMed problems Wednesday, 6/18/08

Wednesday, June 18th, 2008

PuMed’s servers have been up and down today. At this point, searching seems stable again, but our JEFFLINE button to get full text may not work correctly till tomorrow, 6/19/08, around 10 am.

In the meantime, a work around is to copy the PMID of the desired citation.

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