We’ve had several reports from people who installed Write-N-Cite version 4 on their PCs running Windows 7 and Microsoft Office 2010 that the tool wasn’t showing up in the ribbon. This screen shot (File > Options > Add-Ins) shows that Write-N-Cite was listed as an Inactive Application Add-In.
The helpful folks at RefWorks support provided these instructions:
If it is inactive we will want you to delete all files related to Write-n-Cite. The file directory for the database files in Windows XP are located in C:\Documents and Settings\<User Name>\Local Settings\Application Data. The file directory for the database files in Windows 7 are located in C:\Users\<User Name>\AppData\Local.
You may need to show hidden files within your file options. To show hidden files on your computer go to the Tools Menu in Windows Explorer and select Folder Options. Make sure this radio button is checked under the View tab:
Once you are at that file location delete these files from the folder.
Now go to Windows control panel and un-install Write-n-Cite. Once this is done go to http://www.java.com/en/download/testjava.jsp and make sure Java is up to date. Run Windows update to make sure that any service packs or patches available for Word have been installed and restart the machine. Download a fresh installer from within your RefWorks account to your desktop. If running Windows 7 right click the installer and select run as admin (if XP double click the installer). Once the install process has finished start Word and see if the toolbar is in the ribbon.
Please contact us at Ask a Librarian or RefWorks at firstname.lastname@example.org for additional help.