Students, staff, faculty, alumni and the public have all asked reference questions using AOL Instant Messenger. Librarians began staffing this virtual reference desk at the end of January.
Now, find us on the MSN and Yahoo! networks, too:
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Network
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Screen Name
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AIM
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SMLreference
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MSN
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askalibrarian@jefferson.edu
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Yahoo!
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SMLreference
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During this pilot period, we have been online in the afternoons and evenings. When are you online? What networks are you on? Help us improve this service by completing a short questionnaire.
Here are some of the questions we've answered:
How do I cite this government report in APA style?
How many students are enrolled in JMC? How many applied?
Is the library open to the general public?
Is Ovid down? It keeps telling me my account is blocked.
Do we have the 1989 volume of Microvascular Research?
I'm looking for information on the history of APNs in New Zealand.
I am wondering how I should change my settings so I can access RefWorks from home.
Of course, IM isn't for everyone. For one survey respondant, it's “another technological bane of our existence.” Don't worry; we're still eager to answer your questions by phone, email, and in person.
But if you are curious to try IM, or are a regular user, add SMLreference to your buddy list for the next time a library research question comes up. Keep asking!
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